Work at LegalSoft

• Legal Business Analyst (Dallas)
• Legal Business Analyst (Chicago)
• Sr. Business Analyst (Dallas)
• Director, Legal Business Services (Dallas)

You might be the right person if you:

• Have supported strategic, technology, or operational improvements to an organization.
• Have developed and used metrics and analytics as part of your solutions.
• Have an interest in consulting and business analysis.
• Are capable of using a variety of methods to analyze data.
• Have excellent communication and basic project management skills.
• Are capable of working on multiple assignments in a fast-paced environment.
• Have the ability to work independently and collaboratively on a team on customer initiatives
• Are hardworking, detail oriented and customer focused with the desire and initiative to learn.
• Are interested in joining a growing company with the potential for a long-term career path.
• Have flexibility and interest in learning the wide variety of solutions that LegalSoft delivers.
• Enjoy a culture of change that seeks out efficiencies, cost savings and ROI.
• Enjoy disrupting an entire industry.

Specifically:

• Delivering operational support and process improvement solutions to large corporate law department(s).
• Designing, implementing and using metrics and your analytical skills to identify, recommend and implement tactical/strategic improvement opportunities.
• Participating and providing support in legal operations initiatives as needed.
• Are capable of using a variety of methods to analyze data.
• Supporting the department in broader customer strategic initiatives as needed.

Experience:

• 1-5 years experience as a business analyst/business consultant or similar finance/operations analytical roles.
• Working and communicating with legal departments and/or law firms a plus.
• Supporting strategic, technology, or operational improvements to an organization a plus.

Skills for Success:

• Strong Excel and Microsoft Office skills are required.
• Experience with leading legal operations systems (e.g., eBilling, contract management, eSignature) and/or business intelligence and reporting tools a plus.
• Familiarity with artificial intelligence and automation helpful.
• Experience working with Fortune 500 clients

Education:

• Bachelor's degree required or comparable years of experience in an operational role.

You might be the right person if you:

• Have supported strategic, technology, or operational improvements to an organization.
• Have developed and used metrics and analytics as part of your solutions.
• Have an interest in consulting and business analysis.
• Are capable of using a variety of methods to analyze data.
• Have excellent communication and basic project management skills.
• Are capable of working on multiple assignments in a fast-paced environment.
• Have the ability to work independently and collaboratively on a team on customer initiatives.
• Are hardworking, detail oriented and customer focused with the desire and initiative to learn.
• Are interested in joining a growing company with the potential for a long-term career path.
• Have flexibility and interest in learning the wide variety of solutions that LegalSoft delivers.
• Enjoy a culture of change that seeks out efficiencies, cost savings and ROI.
• Enjoy disrupting an entire industry.

Specifically:

• Delivering operational support and process improvement solutions to large corporate law department(s).
• Designing, implementing and using metrics and your analytical skills to identify, recommend and implement tactical/strategic improvement opportunities.
• Participating and providing support in legal operations initiatives as needed.
• Supporting the department in broader customer strategic initiatives as needed.

Experience:

• 1-5 years experience as a business analyst/business consultant or similar finance/operations analytical roles.
• Working and communicating with legal departments and/or law firms a plus.
• Supporting strategic, technology, or operational improvements to an organization a plus.

Skills for Success:

• Strong Excel and Microsoft Office skills are required.
• Experience with leading legal operations systems (e.g., eBilling, contract management, eSignature) and/or business intelligence and reporting tools a plus.
• Familiarity with artificial intelligence and automation helpful.
• Experience working with Fortune 500 clients

Education:

• Bachelor's degree required or comparable years of experience in an operational role.

You might be the right person if you:

• Have experience managing outsourced or managed service operations.
• Have a strong grasp of metrics and reporting.
• Have a strong project management and process improvement background.
• Have strong presentation skill sets and customer communication experiences.
• Are comfortable using systems and technology to manage work and analyze results.

Specifically:

• Overseeing service delivery quality for LegalSoft’s Legal Business Solutions group.
• Ensuring timelines and commitments to service levels are standardized and met (i.e. SLAs, report delivery, customer meeting cadences).
• Managing team capacity and maintaining an appropriate utilization.
• Monitoring, reporting, and improving internal KPIs to ensure service risks or gaps are identified proactively.
• Leading the reconciliation of any service gaps or risks, working with team managers to improve service delivery where needed.

Experience:

• 6+ years managing service operations for an outsourced service provider, or as senior management for a captive corporate captive delivery team.
• 3+ years experience managing large teams.
• Prior experience in the legal industry is a plus.
• Prior experience consulting with and providing services to enterprise customers is a plus.

Skills for Success:

• Ability both to interpret as well as create new KPIs.
• Ability to lead initiatives to improve service delivery levels.
• Aptitude to quickly learn and understand new services, develop subject matter expertise, and then improve those services.
• Strong presentation skills; can develop and quality check presentations to ensure they are well-formatted and comprehensive, yet easy to understand.
• Ability to communicate in a professional yet warm way with customers. To represent LegalSoft’s core values personality via all mediums.
• Extremely organized and capable of managing multiple projects.
• Experience in training a team of managers who are adept at service delivery and growing service management capabilities.
• Strong analytics and reporting skills.

Qualifications:

• BA required.
• MBA / MA a plus.

You might be the right person if you:

• Are able to quickly learn new business domains, build subject matter expertise and run the program with some oversight.
• Have strong business analysis, requirements gathering, documentation, testing and project management skills.
• Have strong analytical skills.
• Have a demonstrated ability to work independently, follow through, and use critical thinking to achieve success.
• Have excellent communication & client interaction skills.

Specifically you will:

• Deliver requirements documentation, systems configuration, user documentation, training and test scripts.
• Manage the deployment, testing & quality assurance process.
• Organize and manage project work for predictable delivery across multiple initiatives.
• Provide end-user application support during business hours.
• Design, execute, and perform quality checks on data review procedures.
• Be able to operate effectively and independently within a large team.

Experience:

• 5+ years of experience as a business analyst building and enhancing enterprise-class systems (Lead/design projects in previous experience).
• Strong business analysis, requirements gathering, documentation, testing and project management skills.
• Prior development experience.
• Experience with relational databases and SQL.
• Experience in enterprise contracting.

Qualifications:

• Bachelor's degree required
• MIS/MS degree a plus.